These Terms and Conditions govern access to and use of the MediAxis Platform by customers, authorized users, trial users, and professional organizations.
A signed Business Associate Agreement must be in place before PHI is submitted.
HIPAA terms →AI-assisted outputs support, but never replace, professional judgment.
AI outputs →Customer Data is not used to train third-party foundation models.
AI functionality →These Terms and Conditions govern access to and use of MediAxis, the MediAxis Platform, public product pages, account portals, trial access, documentation, support interfaces, and related online services provided by LezDo TechMed Pvt Ltd.
By creating an account, accepting an order, accessing MediAxis, using a trial, clicking acceptance, or using the MediAxis Platform on behalf of an organization, the customer and each authorized user agree to these Terms. If a user accepts these Terms for an organization, the user represents that they have authority to bind that organization.
These Terms are designed for public access, online accounts, trials, demos, invite-based access, and general platform use. If a customer signs a separate Customer SaaS Agreement, order form, Business Associate Agreement, Data Processing Agreement, or other written agreement with LezDo TechMed Pvt Ltd, the signed agreement controls for that customer to the extent it conflicts with these Terms.
These Terms do not by themselves create a negotiated enterprise subscription, business associate relationship, processor arrangement, custom retention schedule, uptime commitment, service-credit right, support target, or professional-services statement of work. Those commitments apply only when stated in the applicable signed agreement or policy.
Customer purchase orders, vendor portal terms, procurement terms, order acknowledgments, invoice terms, or similar customer-side documents do not modify or override these Terms, an order, or a signed agreement unless LezDo TechMed Pvt Ltd expressly agrees to that change in a written agreement signed by an authorized representative.
LezDo TechMed Pvt Ltd may update these Terms for product, legal, security, operational, or compliance reasons. Updated Terms will identify the revised effective date. Continued use of MediAxis after the effective date means the customer and users accept the updated Terms, unless a signed agreement provides a different amendment process.
Material changes that apply to a signed customer relationship will follow the notice, amendment, and precedence provisions in that signed agreement.
MediAxis supports medical data intelligence and medical-record workflow assistance for professional medical-legal, claims, insurance, life-insurance, medical-provider, expert-review, and related workflows. MediAxis may assist with record organization, indexing, chronology preparation, summarization, source-reference review, issue identification, and draft-output generation.
MediAxis may support workflows involving personal injury, medical malpractice, workers' compensation, mass tort, disability claims, life-insurance applications, attending physician statements, insurance review, medical-provider review, QME, AME, IME, medical-product matters, and related professional use cases.
The features, limits, outputs, customer-review responsibilities, support, service levels, and account controls available to a customer depend on the applicable order, configuration, permissions, policy set, and signed agreement.
MediAxis is a software platform. It does not provide legal advice, medical advice, expert opinions, testimony, diagnosis, treatment recommendations, claim determinations, insurance coverage decisions, underwriting decisions, settlement recommendations, disability determinations, benefit determinations, or regulatory decisions.
Customers and users remain responsible for professional judgment, source-record review, legal strategy, client advice, patient communications, expert conclusions, filings, claim decisions, coverage decisions, and any regulated or professional decision made using MediAxis outputs.
Use of MediAxis does not create an attorney-client, doctor-patient, fiduciary, expert-witness, insurer-insured, claims-adjuster, broker-client, or other professional advisory relationship between LezDo TechMed Pvt Ltd and any customer, user, patient, claimant, insured person, applicant, provider, expert, attorney, law firm, or third party.
MediAxis may be used by attorneys, law firms, medical providers, Qualified Medical Evaluator, Agreed Medical Evaluator, Independent Medical Examiner providers, insurance brokerages, life-insurance teams, claims teams, medical-product companies, and other approved professional organizations and users.
LezDo TechMed Pvt Ltd may decline, restrict, or require additional written terms for requested uses that are outside the intended MediAxis scope, create unusual security or compliance risk, involve restricted data categories, or require customer-specific legal terms not yet in place.
Customers and users must provide accurate account, organization, billing-contact, administrator, and user information. LezDo TechMed Pvt Ltd may reject, suspend, or terminate access where information is inaccurate, authority is unclear, access is unauthorized, or use presents legal, security, payment, or compliance risk.
Accounts are for authorized professional users only. Credentials must not be shared, transferred, sold, posted, embedded into scripts, or used to provide unauthorized access to another person or organization.
The organization responsible for an account must manage authorized users, roles, permissions, access reviews, credential protection, administrator approvals, internal use controls, and removal of access for personnel who no longer require MediAxis access.
The customer is responsible for activity under its account except where the activity results from LezDo TechMed Pvt Ltd's breach of these Terms or the applicable signed agreement. Administrators must notify LezDo TechMed Pvt Ltd without undue delay if they suspect account compromise, unauthorized access, improper disclosure, or misuse.
Seats are intended for named users with unique logins, not shared concurrent access, unless the applicable order or product rules state otherwise. Seat reassignment, role changes, user limits, AI credits, account limits, storage practices, and usage controls may be governed by the applicable order, plan, policy, or product configuration.
AI overage is disabled by default unless the customer expressly enables it or the applicable agreement or order permits it.
Customer Data means records, files, prompts, instructions, metadata, content, and other information submitted to MediAxis by or for a customer, including medical records, clinical records, pharmacy records, prescriptions, claim files, insurance policy information, claim numbers, Social Security numbers where provided, court records, deposition materials, authorization forms, medical-legal case details, and related matter documents.
Customers must not submit records subject to undisclosed court restrictions, protective orders, patient restrictions, professional confidentiality limits, special statutory restrictions, employment restrictions, substance-use treatment restrictions, genetic information restrictions, insurer restrictions, product-safety confidentiality limits, or third-party contractual restrictions unless the customer has authority and required written terms are in place.
Customers are responsible for deciding whether a record may be processed through MediAxis and whether any BAA, DPA, consent, authorization, data-transfer document, confidentiality term, protective-order permission, or other legal instrument is required before submission.
Government identifiers, Social Security numbers, insurance identifiers, policy numbers, claim numbers, biometric information, genetic information, minors' information, and similar sensitive identifiers may be submitted only where necessary for an authorized matter workflow, legally permitted, and supported by the required customer authority and contractual terms.
If users upload recordings, transcripts, deposition audio or video, interview materials, call notes, communication records, or similar materials, the customer is responsible for required notices, consents, recording-law compliance, privilege review, confidentiality handling, participant permissions, and any restrictions on transcription, summarization, disclosure, or reuse.
MediAxis outputs depend on the records, prompts, instructions, metadata, OCR quality, user context, file completeness, and source materials provided by customers and users. Customers are responsible for checking whether uploaded material is complete, accurate, current, legible, properly matched to the correct matter, and appropriate for the requested workflow.
Users must validate chronologies, summaries, indexes, extracted facts, source references, reports, analytics, issue observations, recommendations, and decision-support outputs before using them in legal, medical, insurance, claims, expert-review, disability, life-insurance, product-safety, or other professional workflows.
Customer Data handling, retention, deletion, and export rights are further described in the Privacy Policy, Data Retention Policy, Data Deletion / Account Termination Policy, and Data Export Policy. If a signed agreement provides different rights or procedures, the signed agreement controls for that customer.
LezDo TechMed Pvt Ltd will not delete Customer Data merely to enforce a downgrade or over-capacity issue without giving the customer a reasonable account-level path to export, delete, add capacity, upgrade, or resolve the issue, except where urgent action is required for security, legal compliance, account termination, or the applicable agreement.
Personal data, protected health information, special-category data, confidential legal information, and Customer Data are handled according to the applicable Privacy Policy, Data Processing Agreement, Business Associate Agreement, Subprocessor Disclosure, Security & Privacy Commitments, and signed customer documents.
Where HIPAA applies and Customer Data includes protected health information, the applicable enterprise customer must have a completed Business Associate Agreement with LezDo TechMed Pvt Ltd before submitting PHI to MediAxis. The BAA governs permitted uses and disclosures, safeguards, reporting, downstream obligations, assistance, and return or destruction of PHI.
Customers remain responsible for their own HIPAA notices, authorizations, minimum-necessary decisions, professional duties, disclosure decisions, amendment handling, access handling, and other covered-entity or business-associate obligations.
Where UK GDPR, EU GDPR, or similar law applies, the applicable Data Processing Agreement or signed customer terms will define controller and processor roles, subject matter, processing duration, processing purposes, personal-data categories, data-subject categories, subprocessor treatment, security commitments, assistance obligations, and transfer mechanisms for that customer relationship.
MediAxis may process personal information from the United States, United Kingdom, European Economic Area, and other regions when customers submit those records or when processing is required to provide the MediAxis Platform. LezDo TechMed Pvt Ltd will use appropriate contractual, technical, and organizational safeguards where cross-border processing or transfer law requires them.
LezDo TechMed Pvt Ltd will maintain reasonable administrative, technical, and organizational safeguards for MediAxis as described in its security commitments. Customers remain responsible for account-level safeguards such as credentials, approved devices, user permissions, secure uploads, secure downloads, export handling, internal access approvals, and prompt reporting of suspected compromise.
Security incident and vulnerability communications must be sent to security@lezdotechmed.com unless a signed agreement provides a different channel.
MediAxis may use AI-assisted functionality for extraction, summarization, classification, record grouping, chronology support, issue spotting, reasoning assistance, analytics, evidence and provenance support, review assistance, and draft-output generation.
Customers must treat MediAxis Outputs as professional decision-support materials. Outputs must be checked against source records, missing records, OCR quality, duplicate documents, chronology conflicts, cited evidence, provenance information, and professional context before use.
Outputs are not a substitute for professional judgment, matter-specific review, evidentiary analysis, expert review, required human approval, or the customer's own duties to clients, patients, claimants, insured persons, applicants, providers, regulators, courts, insurers, or other stakeholders.
AI-assisted outputs may be incomplete, inaccurate, inconsistent, outdated, biased, unsupported by the full record, affected by OCR or source-file quality, or unsuitable for a particular legal, medical, insurance, claims, expert-review, disability, life-insurance, product-safety, or evidentiary purpose. Customers must review outputs against source records and professional context before relying on them.
MediAxis must not be used as the sole basis for legal, medical, insurance, underwriting, disability, life-insurance, benefits, court, expert, employment, or similar high-impact decisions. Customers remain responsible for final human review and final decisions.
Users must not represent AI-assisted outputs as independently verified legal, medical, insurance, expert, evidentiary, or regulatory conclusions unless an authorized professional has completed the required review.
Users must not misrepresent MediAxis outputs as independently human-created, court-ready, medically verified, expert-approved, insurer-approved, regulator-approved, or professionally reviewed unless the required professional review and approval have actually occurred.
Users must follow the AI Usage Policy / AI Terms. Users must not upload Customer Data to external AI tools outside approved MediAxis workflows, use MediAxis to train competing systems, remove source context, falsify evidence, misrepresent output provenance, or use outputs in a way that violates these Terms or applicable law.
Users must comply with the Acceptable Use Policy and must not use MediAxis for unlawful, deceptive, abusive, harmful, infringing, privacy-invasive, unauthorized, or security-risking purposes.
Users must not upload malware, bypass access controls, probe or scan systems, scrape the service, overload infrastructure, reverse engineer protected components, interfere with logs or security controls, remove source references, falsify evidence, submit unauthorized records, or attempt to access another customer's data.
LezDo TechMed Pvt Ltd may suspend, restrict, or remove access where reasonably necessary to prevent unlawful use, security risk, unauthorized data access, breach of these Terms, non-payment under an applicable account, harm to MediAxis, harm to customers or individuals, or violation of applicable law.
Where practicable and legally permitted, LezDo TechMed Pvt Ltd will provide notice and an opportunity to cure before suspension unless urgent action is needed to protect data, security, service integrity, legal compliance, or affected individuals.
LezDo TechMed Pvt Ltd may investigate suspected misuse, require remediation, restrict particular users, disable risky integrations, limit exports, preserve relevant logs, or take other reasonable protective steps. Customers must cooperate with reasonable investigations involving their account, users, Customer Data, or instructions.
LezDo TechMed Pvt Ltd may restrict, quarantine, remove, disable access to, or decline to process Customer Data, uploads, files, prompts, links, or outputs where reasonably necessary to address malware, unlawful content, unauthorized records, security risk, court order, legal obligation, privacy risk, platform protection, third-party rights, or suspected breach of these Terms.
If MediAxis offers demos, pilots, trials, invite-based access, online subscriptions, or customer-specific orders, the applicable plan, order, account terms, subscription period, limits, AI credits, seats, usage restrictions, renewal terms, cancellation terms, and support terms apply unless a signed agreement states otherwise.
Free trials, demos, pilots, and evaluation access may be limited, revoked, extended, converted, or terminated according to the applicable sign-up, pilot, order, account, or evaluation terms.
Support channels and response practices may be described in the Support Policy. Business-hours support applies unless enterprise support is contracted. Uptime targets, service credits, availability commitments, and priority-specific support targets apply only where stated in a signed agreement, applicable policy, or SLA.
MediAxis may be modified, improved, limited, discontinued, or updated for product, security, compliance, operational, or legal reasons. LezDo TechMed Pvt Ltd will use reasonable efforts to avoid materially reducing core paid functionality during an active subscription except where required for legal, security, compliance, or platform integrity reasons.
Refunds, cancellation rights, renewal notice windows, service credits, and non-payment consequences apply only as stated in the applicable order, online terms, Refund / Cancellation Policy, signed agreement, or mandatory law.
Unless a signed agreement states otherwise, cancellation or termination does not relieve the customer from paying amounts already due for the applicable subscription, usage, or committed term.
Trial, demo, pilot, beta, proof-of-concept, sandbox, or evaluation access may be provided for limited review and may have reduced functionality, reduced support, usage limits, account limits, data limits, shorter retention, temporary access, watermarked outputs, disabled exports, or other restrictions described at the time of access or in the applicable agreement.
LezDo TechMed Pvt Ltd may modify, suspend, or end trial, demo, pilot, beta, proof-of-concept, sandbox, or evaluation access at any time where needed for security, compliance, product readiness, misuse, account control, or the end of the evaluation period. Production use of evaluation access is not permitted unless expressly authorized in writing.
LezDo TechMed Pvt Ltd and its licensors retain all rights in MediAxis, software, workflows, templates, documentation, prompts, user interfaces, product designs, analytics methods, service configuration, platform improvements, and related technology. Customers retain their rights in Customer Data.
Subject to these Terms and applicable customer documents, LezDo TechMed Pvt Ltd grants authorized users a limited, non-exclusive, non-transferable, revocable right to access and use MediAxis for authorized professional purposes during the permitted access period.
Subject to these Terms, the customer agreement, and LezDo TechMed Pvt Ltd's underlying platform rights, customers may use MediAxis outputs for their authorized internal professional workflows. Customers remain responsible for reviewing, verifying, approving, filing, disclosing, or otherwise using outputs.
Additional ownership treatment for Customer Data, outputs, feedback, improvements, and platform intellectual property may be described in the signed customer agreement, AI Usage Policy / AI Terms, or Customer Data Ownership policy where applicable.
If users provide suggestions, ideas, corrections, comments, or feedback about MediAxis, LezDo TechMed Pvt Ltd may use that feedback to maintain, improve, and develop MediAxis without owing compensation, provided LezDo TechMed Pvt Ltd does not disclose Customer Data or use Customer Data for third-party AI model training unless separately authorized.
Users must protect non-public MediAxis information, product materials, credentials, account content, security information, business communications, and confidential materials received through MediAxis. Customers must protect Customer Data, outputs, exports, downloaded files, and account information according to their own professional, legal, contractual, and security duties.
LezDo TechMed Pvt Ltd will protect customer confidential information according to applicable agreements and policies. Confidentiality treatment may be further described in the Confidentiality Provisions and any signed agreement.
MediAxis may use approved service providers and subprocessors for hosting, AI-assisted processing, document processing, security, monitoring, support, communications, analytics, payment, identity, and related platform operations. Vendor-specific information should be reviewed in the Subprocessor Disclosure.
If a customer connects MediAxis to third-party systems, storage locations, practice-management tools, case-management tools, insurance systems, email accounts, or other services, the customer is responsible for its authority to connect those services and for instructions, permissions, exports, imports, disclosures, and third-party terms that apply.
LezDo TechMed Pvt Ltd is not responsible for third-party services outside its control except as expressly stated in an applicable signed agreement.
If a third-party provider changes, suspends, discontinues, materially limits, or no longer makes available a service, technology, integration, model, infrastructure component, security tool, or other dependency used by MediAxis, LezDo TechMed Pvt Ltd may transition to another provider, modify the affected function, suspend the affected function, or provide a reasonable alternative where commercially practicable.
LezDo TechMed Pvt Ltd does not warrant that MediAxis will detect every record issue, identify every relevant fact, satisfy every court, agency, insurer, regulator, medical provider, expert, or customer requirement, or be suitable for every matter, jurisdiction, claim, or workflow.
To the maximum extent permitted by law, LezDo TechMed Pvt Ltd is not liable under these public Terms for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenues, business interruption, lost data, lost case value, claim outcome, professional error, or unauthorized user conduct.
For customers with a signed agreement, liability limits, exclusions, indemnities, service credits, exclusive remedies, insurance-related provisions, and negotiated remedies are governed by that signed agreement.
To the extent permitted by law and unless a signed agreement states otherwise, the customer is responsible for claims, losses, and liabilities arising from Customer Data, unauthorized records, unlawful instructions, misuse of MediAxis, breach of these Terms, violation of third-party rights, or use of outputs without appropriate review.
LezDo TechMed Pvt Ltd or the customer may terminate access as stated in the applicable order, online terms, signed agreement, or mandatory law. LezDo TechMed Pvt Ltd may also terminate or restrict access for material breach, unlawful use, security risk, non-payment, unauthorized data submission, or conduct that creates material risk to MediAxis, LezDo TechMed Pvt Ltd, customers, users, or affected individuals.
Upon termination, the customer must export needed records and Outputs during the applicable subscription period or the post-termination export period stated in the signed agreement. If no different period is stated, LezDo TechMed Pvt Ltd generally provides a thirty-day export window for available Customer Data and Outputs, subject to security, legal holds, account status, BAA, DPA, and technical limitations. Return, export, deletion, backup aging, security records, audit logs, and deletion confirmation are governed by the Data Export Policy, Data Deletion / Account Termination Policy, BAA, DPA, and signed customer documents where applicable.
Unless a signed agreement states otherwise, these Terms are governed by the laws of Delaware, without regard to conflict-of-law rules, and disputes relating to these Terms will be handled in the state or federal courts located in Delaware, subject to any mandatory law that requires a different forum.
Formal legal notices should be sent to legal@lezdotechmed.com unless the applicable agreement requires a different notice method or physical notice address. Privacy requests should be sent to privacy@lezdotechmed.com, and security incident or vulnerability communications should be sent to security@lezdotechmed.com.
Physical notices and correspondence may be sent to LezDo TechMed Pvt Ltd, No.210, Level 2, Sonia Plaza, Junction Main Rd, State Bank Colony, Meyyanur, Salem, Tamil Nadu 636004, India.
Customers and users must not access, use, export, re-export, transfer, or make MediAxis available in violation of applicable export controls, sanctions, restricted-party rules, embargoes, or prohibited-country restrictions. Customers are responsible for ensuring that their users, locations, and use of MediAxis comply with applicable trade-control laws.
LezDo TechMed Pvt Ltd is not responsible for delay, failure, interruption, or non-performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government action, internet or utility failures outside LezDo TechMed Pvt Ltd's reasonable control, widespread security emergencies, epidemics, or other force majeure events. Service-provider changes, discontinuation, or provider limitations are addressed under the Third-Party Services section. Payment obligations are not excused by this clause unless mandatory law requires otherwise.
Confidentiality, payment obligations, ownership, license restrictions, feedback rights, disclaimers, liability limits, indemnity obligations, data export and deletion terms, audit and log retention, governing law, dispute terms, and any provision that by its nature should continue will survive expiration or termination.
If any provision of these Terms is unenforceable, it will apply to the maximum lawful extent and the remaining provisions will continue. A failure to enforce a provision is not a waiver. Customers may not assign these Terms without consent except where permitted by a signed agreement. LezDo TechMed Pvt Ltd may assign these Terms in connection with a merger, acquisition, reorganization, or sale of business assets, subject to applicable law and customer agreements.